Delivery & Returns

Last Updated: August 19, 2026 Kokodress Limited, doing business as KoKodress ("KoKodress," "we," "us," or "our"), provides this Return & Exchange Policy for all purchases made through KoKodress, including standard ready-to-ship items and custom or made-to-order items. Please read it carefully before placing your order. At a Glance Scenario Return Window Return Shipping Refund Method Standard item, changed your mind 14 days from delivery Free with Store Gift Card, or $9 for original-payment refund Store Gift Card or original payment U.S. same-style size or color exchange Request within 14 days Free prepaid return label and free standard replacement shipping One exchange per item, subject to inventory Defective, damaged, or incorrect standard/final-sale item Report within 7 days Prepaid by KoKodress Full original-payment refund, including original shipping Final sale item Not returnable Not applicable Only eligible when defective, damaged, or incorrect Custom or made-to-order item 24-hour cancellation window; claims within 7 days Handled under the approved remedy Repair, alteration reimbursement, remake, or replacement; no cash refund Part A — Standard Items 1. Return Eligibility & Window Standard ready-to-ship items may be returned within 14 days of delivery if they are unworn, unwashed, unaltered, free of odors, stains, makeup, and damage, and returned with all original tags and packaging. Items that do not meet these conditions may be rejected. Final sale and custom items are handled as described in Sections 3 and 10–17. 2. Defective, Damaged, or Incorrect Items If you receive a defective, damaged, or incorrect standard or final-sale item, contact us within 7 days of delivery at support@kokodress.com with your order number and clear photos or videos documenting the issue. Once verified, we will provide a prepaid return label and issue a full refund to your original payment method , including any original shipping charges. The standard $9 return fee does not apply. Custom and made-to-order items are handled exclusively under Sections 14–17. 3. Non-Returnable Items (Final Sale) The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect: Items marked "Final Sale" or "Clearance." Intimates, bodysuits, and swimwear. Jewelry and accessories. Custom or made-to-order items, except as provided in Part B. 4. How to Initiate a Return Please do not send items back to the sender address on your package. Returns sent to the wrong address will not be processed. Email support@kokodress.com with your order number, the item name, the reason for return, and your preference for a Store Gift Card with free return shipping or a Refund to Original Payment subject to the $9 fee. Eligibility is determined by the time your request is submitted by email or through our Contact Us form, not by the time our team processes it. We will provide an initial response within one business day. Once approved, we will email detailed return instructions and the correct warehouse address. 5. Return Shipping Deadline Once your return is approved, you must ship the item within 7 days and provide a tracking number if requested. We must receive the package within 30 days of approval . Returns received later may be refused or processed at our discretion. 6. Refund Options Option A: Store Gift Card Cost: Free return shipping. What you receive: A digital gift card for the full item purchase price. Notes: Never expires; non-refundable; non-transferable; cannot be redeemed for cash except as required by law. Option B: Refund to Original Payment Cost: $9 return shipping and processing fee, deducted per return shipment. What you receive: A refund to the original credit/debit card or PayPal account. Notes: Original shipping costs are non-refundable. If the refund after the $9 fee is zero or negative, no refund will be issued. Important: Original outbound shipping costs are non-refundable except when a standard or final-sale item is returned because of our error. 7. Free Same-Style Exchange for U.S. Orders For eligible U.S. orders, you may request one free exchange per item within 14 days of delivery for the same style in another available size or color. We provide a free prepaid return label and free standard shipping for the replacement . Exchanges are subject to inventory availability when the original item passes inspection. Inventory is not reserved in advance. If the requested option is unavailable, you may choose a free Store Gift Card or a refund to your original payment method with the $9 return-shipment fee deducted. International orders and exchanges to a different style are not eligible for this offer. 8. Rejected Returns If a return is rejected because of its condition or non-compliance, we will notify you and hold the item for 14 days . If you do not pay return shipping or provide a prepaid label within that period, the item may be donated or disposed of without further compensation. 9. Processing Time Please allow 7–10 business days for our warehouse to inspect and process your return after it arrives. Store Gift Cards are emailed immediately after processing. Refunds may require an additional 3–5 business days for your bank or card issuer to post the funds. Part B — Custom & Made-to-Order Items 10. Final Sale Nature Custom and made-to-order garments are produced exclusively for you based on your measurements, fabric selections, and design elements. Because these items cannot be restocked or resold, all custom and made-to-order purchases are final. They are non-refundable, non-exchangeable, and ineligible for return except as provided below. 11. 24-Hour Modification & Cancellation Window You may request modifications or cancel your order for a full refund within exactly 24 hours of order placement . After 24 hours, materials are allocated and production begins. No cancellations, modifications, or refunds are permitted except for the remedies provided for verified manufacturer defects. The 24-hour window is measured using the time your request is submitted by email or through our Contact Us form, not the time it is reviewed. 12. Measurement Accuracy You are responsible for providing accurate and complete measurements. We strongly recommend using a professional tailor or strictly following our Size Guide and Measuring Instructions before submitting your order. KoKodress is not liable for fit issues caused by customer-provided measurement errors. 13. Color Representation Slight color variations may occur between digital displays and physical garments because of monitor calibration, lighting, and screen technology. Such variations do not constitute manufacturing defects or grounds for claims. 14. Quality Assurance & Manufacturer Defects If your custom garment arrives with a verifiable manufacturing defect, or if its finished dimensions deviate by ±1 inch (2.5 cm) or more from the measurements submitted at checkout, we will resolve the matter under Section 17. Dimensional claims are evaluated against the key measurements submitted, such as bust, waist, hips, and length. Deviations of less than ±1 inch (2.5 cm) are acceptable hand-sewn tolerance and do not qualify. 15. Shipping Damage If your custom item arrives damaged in transit, contact us within 7 days of delivery with photos of the outer packaging and the item. We will file a carrier claim and arrange an applicable remedy under Section 17. 16. How to File a Claim To file a claim for a manufacturing defect, dimensional deviation, or shipping damage, contact support@kokodress.com within 7 calendar days of delivery. Include your order number, a concise description, and high-resolution photos or videos. For dimensional claims, lay the garment flat with a calibrated measuring tape clearly visible. 17. Remedies After verifying that the issue originated from KoKodress, we will, at our reasonable discretion, choose one of the following remedies: Repairing the garment. Reimbursing professionally supervised local alterations, up to 20% of the item's purchase price. Remaking the garment. Providing a replacement item. Cash refunds are not available for custom items. The selected remedy will be confirmed with you before implementation, except where mandatory law requires otherwise. Part C — General Terms 18. Contact For all return and exchange inquiries, email support@kokodress.com or use our Contact Us page. 19. Legal Compliance If you are a consumer in the EEA, UK, or another jurisdiction with mandatory consumer protection laws, your statutory rights remain unaffected. Where this policy is more restrictive than mandatory law, mandatory law prevails. 20. Policy Updates We may update this policy from time to time. The current published version applies to all orders, subject to mandatory law. By placing an order with KoKodress, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.