Delivery & Returns

Last Updated: October 26, 2026 Kokodress Limited, doing business as KoKodress ("KoKodress," "we," "us," or "our"), provides this Return & Exchange Policy for all purchases made through KoKodress, including standard ready-to-ship items and custom or made-to-order items. Please read it carefully before placing your order. The return eligibility and refund options below apply to all international orders. At a Glance Scenario Return Window Return Shipping Refund Method Standard item, changed your mind Request within 14 calendar days of delivery Free with Store Gift Card. For original-payment refunds, customer-paid return postage plus a $9 handling fee per return shipment. Store Gift Card or original payment Defective, damaged, or incorrect standard/non-custom final-sale item Report within 7 calendar days of delivery Free prepaid return label; no handling or restocking fee. Original payment, including the returned item's purchase price and applicable original shipping under Section 2. Non-custom final-sale item Not returnable Not applicable Only eligible when defective, damaged, or incorrect Custom or made-to-order item 24-hour cancellation window; claims within 7 days Handled under the approved remedy Repair, alteration reimbursement, remake, or replacement; no cash refund Part A — Standard Items 1. Return Eligibility & Window For standard ready-to-ship items, submit your return request within 14 days of delivery (calendar days). Items must be unworn, unwashed, unaltered, free of odors, stains, makeup, and damage, and returned with all original tags and packaging. Items that arrive defective, damaged, or incorrect are handled under Section 2. Items that do not meet these conditions may be rejected. Final sale and custom items are handled as described in Sections 3 and 10–17. 2. Defective, Damaged, or Incorrect Items If your standard or non-custom final-sale item arrives defective, damaged, or incorrect, contact us within 7 days of delivery (calendar days) at support@kokodress.com with your order number and clear photos or videos documenting the issue. Once the issue is verified and the return is approved, KoKodress will provide a prepaid return shipping label . No return postage, handling fee (including the usual $9), or restocking fee will be charged. We will refund the returned item's purchase price to your original payment method. For a full-order return due to verified issues, we refund all original outbound shipping charges actually paid, including Rush. For a partial return, the original shipping refund equals the shipping charges actually paid (including Rush) multiplied by the discounted value of the affected items divided by the discounted value of all items in the original order. For originally free shipping, the shipping refund is $0; we will not deduct shipping if the remaining order falls below the free-shipping threshold. Ordinary change-of-mind returns do not qualify for an outbound shipping refund. Your refund will be received within 7 calendar days after our warehouse receives the returned item, including weekends and public holidays, as detailed in Section 9. Custom and made-to-order items are handled exclusively under Sections 14–17. Your mandatory statutory rights remain unaffected. 3. Non-Returnable Items (Final Sale) The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect: Items marked "Final Sale" or "Clearance." Intimates, bodysuits, and swimwear. Jewelry and accessories. Custom and made-to-order items are covered separately under Part B and are not included in this Final Sale category. Approved defective, damaged, or incorrect returns of the non-custom items listed above follow Section 2, including a prepaid return label and no handling or restocking fee. 4. How to Initiate a Return Email support@kokodress.com with your order number, the item name, and the reason for return. For a standard change-of-mind return, specify whether you prefer a Store Gift Card with free return shipping or a Refund to Original Payment with customer-paid return postage plus a $9 handling fee per return shipment. For a defective, damaged, or incorrect item, include clear photos or videos. Approved returns under Section 2 are free of return postage, handling fees, and restocking fees. Eligibility is determined by the time your request is submitted by email or through our Contact Us form, not by the time our team processes it. We will provide an initial response within one business day. Once approved, we will email detailed return instructions, the correct warehouse address, and any applicable prepaid label. Do not ship a return before approval or send it to the sender address on your package. 5. Return Shipping Deadline Once your return is approved, you must ship the item within 7 days and provide a tracking number if requested. We must receive the package within 30 days of approval . Returns received later may be refused or processed at our discretion. 6. Refund Options The following options apply to eligible standard change-of-mind returns for international orders. Approved defective, damaged, or incorrect-item returns are handled separately under Section 2. Option A: Store Gift Card Cost: Free return shipping, with no $9 handling fee. We provide a prepaid return shipping label. What you receive: A digital gift card for the full item purchase price. Original outbound shipping charges are not refunded. Notes: Never expires; non-refundable; non-transferable; cannot be redeemed for cash except as required by law. Option B: Refund to Original Payment Cost: You must purchase your own return shipping label and pay the actual return postage, which is not reimbursed. A separate $9 handling fee is deducted per return shipment, not per item. What you receive: A refund to the original credit/debit card or PayPal account. Notes: Original outbound shipping charges, including Rush, are not refunded. If the item refund after the $9 deduction is zero or less, no item refund will be issued. These charges do not apply to approved returns under Section 2. 7. Size, Color, or Style Changes Size, color, or style changes for eligible ready-to-wear items are handled by returning the original item under this policy and placing a new order. Custom and made-to-order items remain subject to Part B. 8. Rejected Returns If a return is rejected because of its condition or non-compliance, we will notify you and hold the item for 14 days . If you do not pay return shipping within that period, the item may be donated or disposed of without further compensation. 9. Processing Time For approved returns of standard and eligible non-custom final-sale items, your refund to the original payment method will be received within 7 calendar days after our warehouse receives your returned item, including weekends and public holidays. Store Gift Cards will be emailed within the same timeframe. This timeframe includes our inspection and processing time and any bank or card issuer posting time. Custom and made-to-order items remain subject to Part B. Part B — Custom & Made-to-Order Items 10. Final Sale Nature Custom and made-to-order garments are produced exclusively for you based on your measurements, fabric selections, and design elements. Because these items cannot be restocked or resold, all custom and made-to-order purchases are final. They are non-refundable, non-exchangeable, and ineligible for return except as provided below. 11. 24-Hour Modification & Cancellation Window You may request modifications or cancel your order for a full refund within exactly 24 hours of order placement . After 24 hours, materials are allocated and production begins. No cancellations, modifications, or refunds are permitted except for the remedies provided for verified manufacturer defects. The 24-hour window is measured using the time your request is submitted by email or through our Contact Us form, not the time it is reviewed. 12. Measurement Accuracy You are responsible for providing accurate and complete measurements. We strongly recommend using a professional tailor or strictly following our Size Guide and Measuring Instructions before submitting your order. KoKodress is not liable for fit issues caused by customer-provided measurement errors. 13. Color Representation Slight color variations may occur between digital displays and physical garments because of monitor calibration, lighting, and screen technology. Such variations do not constitute manufacturing defects or grounds for claims. 14. Quality Assurance & Manufacturer Defects If your custom garment arrives with a verifiable manufacturing defect, or if its finished dimensions deviate by ±1 inch (2.5 cm) or more from the measurements submitted at checkout, we will resolve the matter under Section 17. Dimensional claims are evaluated against the key measurements submitted, such as bust, waist, hips, and length. Deviations of less than ±1 inch (2.5 cm) are acceptable hand-sewn tolerance and do not qualify. 15. Shipping Damage If your custom item arrives damaged in transit, contact us within 7 days of delivery with photos of the outer packaging and the item. We will file a carrier claim and arrange an applicable remedy under Section 17. 16. How to File a Claim To file a claim for a manufacturing defect, dimensional deviation, or shipping damage, contact support@kokodress.com within 7 calendar days of delivery. Include your order number, a concise description, and high-resolution photos or videos. For dimensional claims, lay the garment flat with a calibrated measuring tape clearly visible. 17. Remedies After verifying that the issue originated from KoKodress, we will, at our reasonable discretion, choose one of the following remedies: Repairing the garment. Reimbursing professionally supervised local alterations, up to 20% of the item's purchase price. Remaking the garment. Providing a replacement item. Cash refunds are not available for custom items. The selected remedy will be confirmed with you before implementation, except where mandatory law requires otherwise. Part C — General Terms 18. Contact For all return and exchange inquiries, email support@kokodress.com or use our Contact Us page. 19. Legal Compliance If you are a consumer in the EEA, UK, or another jurisdiction with mandatory consumer protection laws, your statutory rights remain unaffected. Where this policy is more restrictive than mandatory law, mandatory law prevails. 20. Policy Updates We may update this policy from time to time. The version in effect when your order is placed applies to that order. Later updates apply only to orders placed after those updates take effect, subject to mandatory law. By placing an order with KoKodress, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.