Delivery & Returns
DELIVERY
All our orders are shipped via standard service courier from our shop located in Hong Kong. Please note that we are not responsible for any delays caused by customs clearance or any circumstances which is not within our control. There may be delivery delays especially during the festive season so kindly ensure your order is placed with sufficient time if you would require it for a specific date.
Shipments to Russia and Ukraine are temporarily suspended.
*Deliveries will come with a tracking number.
Ready-To-Wear
The order will be dispatched within 2- 4 business days after order confirmation.
Bespoke / Custom
The shipping times of all our custom-made orders vary depending on the complexity of the customization and the availability of fabrics associated with the order.
Production usually takes between 4 – 12 weeks for an existing style shown online but a rush order option at a surcharge is also available. For any pieces that are custom-made from scratch (ie. from design to sourcing fabrics to production to alteration), please allow 4– 6 months.
For bespoke/ custom-made orders, unfortunately, these are not eligible for refunds nor exchanges.