Customer Care

Payment Methods

Ways to pay, and help when you need it.

Ways to pay

The methods available for your order are shown at checkout.

Credit & debit cards American Express Mastercard Union Pay Visa
Choose the card option shown at checkout. Enter your card details and the billing address held by your bank. Complete any verification requested by your card issuer.
PayPal PayPal
Select PayPal at checkout and follow the PayPal prompts. Review your payment details, then return to KoKodress to check your order confirmation.
Apple Pay & Google Pay Apple Pay Google Pay
When an eligible wallet appears at checkout, select it, review your shipping and billing details, and follow the on-screen authentication prompts. If it does not appear, use another available method.
Shop Pay Shop Pay
Follow the Shop Pay sign-in or verification prompts and review your saved details before confirming. Shop Pay does not mean installment payments are available.

Payment questions

My payment was declined. What should I do?
Check your card number, expiry date and billing address. Follow any verification request from your bank. If the payment is still declined, contact your card issuer or choose another method available at checkout. Check for an order confirmation before trying again.
Why can’t I see my preferred wallet?
Available options can depend on your device, browser and checkout details. Check that your wallet is set up, then use one of the methods displayed at checkout if it is still unavailable.
I see a pending payment but no order confirmation.
Check your email, including spam, and your order status before trying to pay again. A pending entry is not an order confirmation. If you are unsure, contact us with the email used for your order.
Which currency will I pay in?
Review the currency and total shown at checkout before confirming your order. Ask your card issuer or payment provider about any conversion or international transaction fees.
How should I share payment information safely?
Enter payment details only within checkout or the payment provider’s payment flow. Never send your full card number, security code or account password by email.