FAQs

All online-listed ready-to-wear products are in stock and ready to order. Orders are dispatched within 2–4 business days after order confirmation.

Each product is photographed individually, and we strive to present colors as accurately as possible. However, due to differences in display devices, slight variations in color may occur. The colors shown generally reflect the original fabric as closely as possible.

Eligible U.S. ready-to-wear items may be returned within 14 days of delivery. Return shipping is free when you choose a Store Gift Card; refunds to the original payment method have a $9 fee per return shipment. Eligible U.S. orders may instead request one free same-style exchange per item for another available size or color, subject to inventory.

We strongly recommend contacting us via email so we can better understand your needs and provide a suitable solution. Once you confirm the style, color, and details, we will prepare a design proposal for your approval. After payment is received, we will send you a measurement form to complete. Our measurement guide is available upon request. If you have any questions about measuring, we can also arrange a video call to guide you through the process.

Made-to-order timing varies by style. Please review the estimated delivery date shown on each product page before placing your order. That product-page estimate is the delivery timing commitment for the item.

You may request a change or cancellation within 24 hours of placing the order for a full refund. After that window, custom and made-to-order items are final sale. Report a verified custom quality issue within 7 days of delivery by emailing support@kokodress.com; available remedies are repair, alteration reimbursement, remake, or replacement, with no cash refund promise.

After selecting a style, choose your size (if applicable), then click “Add to Cart.” You can access your cart at the top right corner of the screen and proceed to checkout at any time.

No, you do not need to create an account to shop. You only need to provide an email address to receive order updates. However, creating an account allows you to join our membership program and enjoy exclusive offers and brand updates.

Please contact us via phone, email, or the “Contact Us” page. We will respond as soon as possible.

We recommend contacting us by phone, email, or through the “Contact Us” page to check whether the item will be restocked. If so, we can add you to the waiting list.

We take responsibility for our products. If you believe your item is defective, please email support@kokodress.com within 7 days of delivery with clear photos or videos and your order number. We will provide an initial response within one business day.

If your purchase is a gift, please leave a note at checkout under “Add Remarks” indicating whether you require gift wrapping and a personalized message card.

For an eligible U.S. ready-to-wear order, the recipient may request one free exchange per item within 14 days of delivery for the same style in another available size or color. The offer is subject to inventory and includes a free return label and free standard replacement shipping. Refunds to the original payment method are issued to the original purchaser; a Store Gift Card may be sent to the recipient when requested. Please refer to our “Delivery & Returns” page for details.

We offer worldwide shipping. You can select your shipping address at checkout.

For Hong Kong and Macau, we usually ship via SF Express, with delivery in 2–5 business days. For international orders, courier selection depends on the destination, with an estimated delivery time of 10–15 business days, subject to customs clearance. Our working days are Monday to Friday (excluding public holidays).

We ship via Hong Kong Post EMS, SF Express, or DHL depending on the destination. A tracking number will be sent to your email after dispatch.

Your order may be subject to customs duties and import taxes upon arrival in your country. Please note that KoKodress is not responsible for any such fees charged by customs. These must be paid in order to release your package. We are not responsible for delays caused by customs clearance or other factors beyond our control. For exact tax details, please contact your local customs office.

You can pay for your order using credit cards. We accept MasterCard, Visa, and PayPal. You will need to enter your card number, expiration date, and security code at checkout.

Yes, we accept international credit cards.