FAQs

All online-listed ready-to-wear products are in stock and ready to order. Order processing is included in the estimated delivery date shown on each product page.

Each product is photographed individually, and we strive to present colors as accurately as possible. However, due to differences in display devices, slight variations in color may occur. The colors shown generally reflect the original fabric as closely as possible.

For international orders, request a return within 14 days of delivery for eligible ready-to-wear items. For change-of-mind returns, refunds to the original payment method require you to pay actual return postage plus a $9 fee per return shipment, not per item; original outbound shipping, including Rush, is not refunded. A Store Gift Card return includes a prepaid return label with no $9 fee. Size, color, or style changes require an eligible return and a new order. For approved returns, refunds are received within 7 calendar days after our warehouse receives the item, including weekends, public holidays, and bank posting time. See our full Return & Exchange Policy for eligibility, deadlines, and quality-issue exceptions.

We strongly recommend contacting us via email so we can better understand your needs and provide a suitable solution. Once you confirm the style, color, and details, we will prepare a design proposal for your approval. After payment is received, we will send you a measurement form to complete. Our measurement guide is available upon request. If you have any questions about measuring, we can also arrange a video call to guide you through the process.

Made-to-order timing varies by style. Please review the estimated delivery date shown on each product page before placing your order. That product-page estimate is the delivery timing commitment for the item.

You may request a change or cancellation within 24 hours of placing the order for a full refund. After that window, custom and made-to-order items are final sale. Report a verified custom quality issue within 7 days of delivery by emailing support@kokodress.com; available remedies are repair, alteration reimbursement, remake, or replacement, with no cash refund promise.

After selecting a style, choose your size (if applicable), then click “Add to Cart.” You can access your cart at the top right corner of the screen and proceed to checkout at any time.

No, you do not need to create an account to shop. You only need to provide an email address to receive order updates. However, creating an account allows you to join our membership program and enjoy exclusive offers and brand updates.

Please contact us via phone, email, or the “Contact Us” page. We will respond as soon as possible.

We recommend contacting us by phone, email, or through the “Contact Us” page to check whether the item will be restocked. If so, we can add you to the waiting list.

For defective, damaged, or incorrect non-custom items, including non-custom final-sale items, email support@kokodress.com within 7 calendar days of delivery with your order number and clear photos or videos. Eligibility is based on the time your email or Contact Us form is submitted, not when reviewed. Once verified, we provide a prepaid return label with no return postage, $9 handling fee, or restocking fee, and refund the original payment method. Paid original outbound shipping, including Rush, is refunded in full for a whole-order quality return or in proportion to affected items’ discounted value for a partial quality return; originally free shipping is not charged back. Refunds are received within 7 calendar days after our warehouse receives the item, including weekends, public holidays, and bank posting time. We provide an initial response within one business day. Custom and made-to-order items remain subject to Part B of our full Return & Exchange Policy, with separate remedies and statutory rights preserved.

If your purchase is a gift, please leave a note at checkout under “Add Remarks” indicating whether you require gift wrapping and a personalized message card.

Eligible ready-to-wear gifts may be returned within 14 days of delivery for international orders. Refunds to the original payment method are issued to the original purchaser; a Store Gift Card may be sent to the recipient when requested. Size, color, or style changes require an eligible return and a new order. Please refer to our “Delivery & Returns” page for details.

We ship to supported destinations available at checkout. Standard Shipping is free on orders US$49+, otherwise US$6.99. Rush Shipping costs US$19 and is available for eligible U.S. destinations only.

Courier selection depends on the destination. For ready-to-wear orders, estimated arrival is 10–15 calendar days with Standard Shipping or 5–7 calendar days with Rush Shipping after order confirmation, including order processing and shipping. Calendar days include weekends and public holidays. Made-to-order timing varies by style; please use the estimated delivery date shown on each product page. Customs clearance may cause delays. Rush shipping is available for eligible U.S. destinations only. Choose your delivery method at checkout.

We ship via Hong Kong Post EMS, SF Express, or DHL depending on the destination. A tracking number will be sent to your email after dispatch.

Your order may be subject to customs duties and import taxes upon arrival in your country. Please note that KoKodress is not responsible for any such fees charged by customs. These must be paid in order to release your package. We are not responsible for delays caused by customs clearance or other factors beyond our control. For exact tax details, please contact your local customs office.

You can pay for your order using credit cards. We accept MasterCard, Visa, and PayPal. You will need to enter your card number, expiration date, and security code at checkout.

Yes, we accept international credit cards.